ADDLER Autoclavable HD 2.9mm 30 Degree Cystoscope

Returns accepted only for damaged, defective, or incorrectly supplied products.

Any issue must be reported within 48 hours of delivery with photos/videos.

Product must be unused, uninstalled, and in original packaging with all accessories.

Used, damaged, modified, or improperly handled products are not eligible for return.

Customized or special-order products are non-returnable.

All return requests are subject to technical inspection and approval by ADDLER.

Approved returns may be replaced or refunded at ADDLER's discretion.

Shipping, customs duties, taxes, and installation charges are non-refundable.

Warranty-related issues after installation will be handled under the applicable warranty policy.

ADDLER reserves the right to refuse returns that do not comply with these conditions.

Orders are processed within 1–3 business days after payment confirmation.

Shipping timelines may vary depending on product availability and delivery location.

Tracking details will be shared once the order is dispatched.

Customers are responsible for providing accurate shipping and contact information.

Risk of loss or damage transfers to the customer upon delivery.

Any visible shipping damage must be reported within 48 hours of delivery with supporting photographs/videos.

Delivery dates are estimates and may be affected by customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

International shipments may be subject to customs duties, taxes, and import regulations, which are the responsibility of the customer unless otherwise agreed.

ADDLER is not responsible for delays caused by customs authorities, incorrect shipping information, or force majeure events.

Customers should inspect the shipment upon receipt and report any discrepancies immediately.