ADDLER SCOPE
ADDLER SCOPES -Terms & Conditions
Exchange Conditions:
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ADDLER maintains a strict “No Return” policy once a product has been sold and dispatched.
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Products are eligible for exchange only in the case of a verified manufacturing defect.
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Any product returned for exchange will undergo a complete inspection by ADDLER’s technical team.
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The product will be replaced only after confirmation that the issue arose due to a manufacturing defect and not due to mishandling, improper use, or third-party repairs.
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Customers are required to notify ADDLER within 7 working days of receiving the product if a defect is suspected.
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All shipping charges for returning the product for inspection are to be borne by the customer.
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Once the replacement is approved, ADDLER will dispatch the exchanged unit.
Standby Service:
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ADDLER provides a standby scope service to ensure uninterrupted clinical use while a customer’s scope is under repair.
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The standby service is subject to availability and is provided on a temporary basis until the customer’s repaired scope is returned.
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Customers must return the standby scope immediately upon receipt of their repaired equipment.
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Any damage or loss to the standby scope during the loan period will be chargeable and built as new by the customer.
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The standby service is available only to registered customers who have submitted their scope for repair at ADDLER’s authorized service centre.
BuyBack Offer (New for Less):
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The buyback offer is applicable only on like-to-like scope exchange. e.g. An old or non-working 10 mm 30° laparoscope is eligible for buyback only against a new ADDLER 10 mm 30° laparoscope.
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Buyback is applicable on selected brands and models of laparoscopic scopes (e.g., Stryker, Karl Storz, Olympus, etc.).
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Final acceptance is subject to ADDLER’s technical evaluation and approval.
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Both working and non-working scopes may be considered for buyback.
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The physical condition, optical clarity, shaft damage, angulation, and overall usability will be assessed by ADDLER’s technical team.
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A buyback discount ranging between 20% to 50% may be offered on the purchase of a new ADDLER scope.
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The final discount percentage is determined based on: a)Brand & model of the existing scope b)Physical and functional condition c)Year of manufacture (if available)
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Buyback discount is applicable only on new ADDLER Scopes.
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The offer cannot be redeemed for cash or applied to accessories, spare parts, or services.
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The existing scope must be physically inspected by ADDLER or an authorized representative before final approval.
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ADDLER reserves the right to reject any scope that does not meet minimum acceptance criteria.
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Shipping of the old scope to ADDLER (if required) shall be the customer’s responsibility, unless otherwise agreed in writing.
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Risk during transit remains with the sender until received and inspected by ADDLER.
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The buyback offer is non-transferable.
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The buyback offer is valid for a limited period and may be modified, suspended, or withdrawn by ADDLER at any time without prior notice.
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ADDLER Scopes reserves the sole right to determine eligibility, valuation, and final discount under this buyback program.
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ADDLER’s decision shall be final and binding.
*General Terms:
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All customers are deemed to have read and accepted these Terms & Conditions before availing any ADDLER service or exchange offer.
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ADDLER reserves the right to update, modify, or terminate any policy at its discretion.
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In case of disputes, the matter will be subject to the jurisdiction of Mumbai, Maharashtra in India.